Refund Policy
Our commitment to your satisfaction
Our Refund Policy
Thank you for subscribing to MechaTrack. All subscription payments to MechaTrack are final and non-refundable. This policy explains how cancellations work, the limited circumstances in which a refund may be issued (typically only where required by our payment gateway, an issuing bank, or applicable law), and how to contact us with questions.
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, you will continue to have access to MechaTrack until the end of your current billing period. No refunds will be issued for partial months, unused time remaining in your billing cycle, or the unused portion of an annual plan. We do not offer free trial accounts.
When a Refund May Be Issued
As a general rule we do not issue refunds. A refund may only be considered in the following limited circumstances:
- If you paid the first-month setup fee during registration and your application is not approved by our verification team, we will refund the full amount paid.
- Duplicate or unauthorized charges caused by a technical or billing error on our side.
- A refund required by our payment gateway (PayHere), an issuing bank, or a card scheme — for example, following a chargeback investigation.
- A refund required by applicable Sri Lankan law.
Non-Refundable Items and Services
The following are non-refundable under any circumstance:
- Monthly subscription fees for any billing period in which the service has been active or accessible
- Annual subscription fees, in full or on a pro-rata basis, once the service has been activated
- SMS credits that have been sent, in whole or in part
- Any subscription cancelled by us due to a breach of our Terms & Conditions
- Setup, onboarding, training, or configuration work already performed by our team
How to Request a Refund
To request a refund under one of the eligible circumstances above, please follow these steps:
- 1Contact our support team by email at hello.mechatrack@gmail.com or via WhatsApp at +94 76 385 8399
- 2Include your account email address, subscription details, and the transaction reference from PayHere or your bank
- 3Explain the reason for your refund request
- 4Our team will review your request and respond within 3 business days
Processing Time
Approved refunds will be processed within 7–10 business days. The refund will be credited to the original payment method through PayHere. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Questions About Refunds?
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to help.